Framekeep

Support

Something not working, or not working the way you expected? Write to us — we read every message.

Email: info@nordteknik.com

To get a useful answer fastest, please include your macOS version, your Framekeep version (Framekeep → About Framekeep), and what you did right before the problem appeared. If it involves a specific image, the file format and roughly how large it is helps a lot.

Common questions

Which image formats can Framekeep open?
JPEG, PNG, HEIC, TIFF, GIF (including animated), WebP and camera RAW files such as CR2, NEF, ARW and DNG — essentially everything macOS itself can decode. Editing and saving are available for the formats macOS can write; RAW files can be viewed and converted, but not saved back in RAW.
What is free, and what needs Framekeep Pro?
Free: the browser, thumbnail and list views, sorting, the full-screen viewer, slideshows, AirPlay, the info panel, compare, the map, rotation and file operations. Pro: the editor, text recognition and PDF export, batch rename, batch resize and convert, the duplicate finder, sorting into folders, ratings, labels and culling, plus the Finder services and Shortcuts actions.
Is Pro a subscription?
No. Framekeep Pro is a single one-time purchase, and it includes Family Sharing.
I bought Pro but a new Mac shows it as locked.
Open the Pro window from the Framekeep menu and click Restore Purchase. Make sure you are signed in to the same Apple Account that made the purchase. If it still does not unlock, email us and mention the Apple Account region you bought from.
The app only shows one image instead of the whole folder.
This happens when you open an image from Finder and Framekeep does not yet have permission for that folder. macOS sandboxing grants access to the single file you opened. Click Grant Folder Access at the top of the window and choose the folder; the permission is remembered and covers its subfolders too.
It keeps asking for permission to a folder.
Grant access to the parent folder rather than each subfolder — the permission extends downward. If a permission seems stuck, you can reset the app's remembered locations by removing Framekeep's container in ~/Library/Containers, then granting access again.
“Convert with Framekeep” and “Edit with Framekeep” don't appear in Finder.
macOS registers these services when the app is in /Applications. If they are still missing, turn them on in System Settings → Keyboard → Keyboard Shortcuts → Services, then restart Finder.
Rotation doesn't work on some files.
JPEG, HEIC and TIFF rotate losslessly, because only the orientation tag changes. Other writable formats such as PNG are rotated by rewriting the pixels. RAW, WebP and animated or multi-frame files cannot be rotated in place — convert them first.
Where are my star ratings and colour labels stored?
In the file itself, as extended attributes: colour labels are the same ones Finder uses, and ratings are written as a Spotlight attribute. They move with the file when you rename, copy or move it. They are lost if you email the file, upload it, or copy it to a drive that doesn't support extended attributes — a FAT32 USB stick, for example.
AirPlay to my TV doesn't start.
Your Mac and the TV must be on the same network, and macOS must be allowed through the local-network prompt the first time. Because macOS does not let apps AirPlay photos directly, Framekeep renders the slideshow to video and sends that — so the first few seconds are prepared before playback starts. For a whole large folder in 4K this preparation takes noticeably longer than 1080p; you can change the quality in Settings → AirPlay.
The duplicate finder marked images I want to keep.
Nothing is deleted until you click Move to Trash, and deleted files go to the Trash, not away for good. For exact and nearly identical matches Framekeep pre-ticks everything except the highest-resolution copy; for similar images it ticks nothing, because those are often genuinely different frames. Review the ticks before confirming.
Paper straightening didn't find the corners.
Automatic detection needs the whole page visible with some background around it, and reasonable contrast between the paper and the surface. When it misses, drag the four handles onto the corners yourself — a magnifier appears while you drag, so you can place them precisely.
Which languages does the app support?
Twelve: English, Turkish, German, French, Spanish, Italian, Brazilian Portuguese, Dutch, Russian, Japanese, Korean and Simplified Chinese. The app follows your macOS language and falls back to English. Dates and numbers follow your Mac's region setting, not the language — so you can run the app in English with Turkish date formats.
What does Framekeep need to run?
macOS 14 or later, on Apple silicon or Intel.
Does Framekeep send any of my data anywhere?
No. There is no account, no analytics and no server of ours. See the Privacy Policy for the two cases where the app touches a network — the Apple map tiles behind the map view, and the local AirPlay connection to your TV.

Reporting a bug

Email us with:

Please don't send us your photos unless we ask — and if a particular file is involved, tell us its format and size rather than attaching it.

Requesting a feature

Tell us what you are trying to get done, not only the feature you have in mind. Knowing the actual task often leads to a better answer than the one originally requested.